Their brand in your hands. | View this email online
Their brand in your hands
You're invited to discuss how to improve customer experience in the Payments Card Industry.
  The Payments Card Industry is not alone in their ambition to reduce operating costs – leading them to outsource key issuing and acquiring processes.

As a concept, outsourcing makes perfect sense. But get it wrong and it can adversely affect the customer experience – and with it the relationship between them and their Card Issuer.

And there's a danger the gap between customers and Card Issuers could widen, with the introduction of new payment methods, regulatory pricing caps and mobile payments.

What's clear is that if the PCI process outsourcing business is to thrive, it needs to offer even better value to the issuing and acquiring banks.

With their reputation and, consequently, your business, at stake, how can you improve the experience you are able to offer their customers?
 
 
  Date:
Thursday, 26th March 2015
 
 
 
  Location:
IBM South Bank
76/78 Upper Ground
London, SE1 9PZ
 
 
 
  Agenda:
 
8:00am Registration and pastries
 
8:30am Welcome and opening remarks on the Payment Card Industry
Eddie Keal, IBM
 
9:00am Introduction
 
9:30am IBM and Panel session with Industry Experts
 
10:30am Summary notes and close
 
To register for this event
please contact Deirdre Errity
 
 
Join experts from IBM and Rant & Rave on March 26th at IBM Southbank to discuss.
 
  Places are limited so reserve yours here now >  
 
 
  Rant & Rave provides customer engagement solutions with a difference. Created with the belief that fundamentally brands and consumers want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to proactively communicate with and gather fast feedback from their customers.

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